Nothing to install
The customer already has WhatsApp. There is no app to download, no account to create and no password to forget, so a first time customer does not drop out at a signup screen.
Your menu, on your domain, ordering through WhatsApp.
The customer browses your menu in a browser, fills a cart and checks out. The order opens as a ready made message in the customer's own WhatsApp, addressed to your shop. You receive an ordinary WhatsApp message.
Why ordering runs through WhatsApp
You keep the customer
The conversation is between your shop and your customer, on your own domain. No marketplace sits in the middle and no commission is taken on an order by this system.
You reply like a person
A shop owner can answer an order the way they already answer messages. Confirming, suggesting something else or saying an item has run out all happen in the same thread.
What comes with the menu
- Your own domain. The menu lives at your shop's address, not on a shared marketplace page.
- Orders in the admin panel. Every order is recorded, not just sent as a message.
- Menu management. Change prices and items yourself. CSV import and export for bulk changes.
- Staff logins with roles. Including a role that can work orders without seeing revenue figures.
- One flat delivery fee. Set per shop.
- No online payment. Money is taken at the counter or on delivery.
- No customer accounts, saved order history or loyalty scheme.
- No order tracking page for the customer after checkout.
- No delivery zones. The delivery fee is one flat figure.
- No opening hours, so the menu does not show whether the shop is open.
- No foodpanda or aggregator integration.
How the ordering works in detail
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Taking orders on WhatsApp without an app
How a customer goes from your menu to a message in your WhatsApp, what you receive, and why neither side installs anything.
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How a till keeps selling with no internet
What actually happens inside an offline first till when the line drops, in what order, and why the queue cannot charge a customer twice.
Questions about the menu
Do customers need to install an app to order?
No. A customer opens the shop menu in a web browser, adds items to a cart, and the order opens as a prefilled message in that customer’s own WhatsApp. No app, no account and no download is involved.
Does the shop pay a commission on each order?
No. Orders go straight from the customer to the shop over WhatsApp, on the shop’s own domain. No marketplace sits in between and no per-order commission is charged by this system.
Can customers pay online by card?
No. This system takes no online payment of any kind. An order is placed on the menu page and money is collected at the counter or on delivery. There is no card processing, no wallet and no payment gateway.
Does the system support more than one branch?
No. One owner account manages one location. A shop with several branches would need a separate account per branch, and sales across those branches are not combined into one report.
Ask anything before you decide
Setup is done by hand, so the first step is a conversation, not a signup form.